Most jobs are customer service related, which means they are subject to mob mentality stereotypes. If you really think about it, such mythological attributes are an obvious development in any given society, and like all non-truths, they can be very harmful.
If “harmful” sounds too dramatic a word for this description, consider this: as humans, we communicate through implied notions. We hear things to be true, and unless verification exists to contradict these ideas, we accept them as truth—either actively, or subconsciously.
So open your mind and take a look at these five customer service myths and do your best to identify them for what they are—pure nonsense.
Customer Service Myth #1: Customer Service is beneath the affluent.
For some reason, the notion of “customer service” is met with the assumption of a lower economic class. It’s true that most minimum wage jobs—like fast food and retail—are completely reliant on customer service, but even the wealthiest of employees need to flex their customer service muscles every now and then. Take doctors for example. They may not be answering phones, handling money or assisting with paperwork, but they absolutely have to interact with patients—bam! Customer service. On a broader scale, look at corporate CEOs.
They may be calling the shots, but they still have to negotiate with outside vendors and other third-party entities in order to keep cash flow in the green. Look out! That’s customer service. How about politicians? You think those votes come in on their own? No way—voters are their customers, and they have provide excellent service on a consistent basis if they want to keep their elected positions.I think you get the point. Customer service isn’t a “job,” it’s a philosophy, and even though a career title may not overtly say “customer service representative,” you’d better believe that there are going to be some customer service skills at play regardless of pay grade.
Customer Service Myth #2: Customers are always out to get you
It’s a classic fallacy: you run into one angry customer who wants you fired, therefore they’re all out to get you. Sorry buddy, I’m afraid that you’re exaggerating—big time. Unless you really do deserve to be canned—I’m giving you benefit of the doubt because we’re friends, right?—you have come across the one disgruntled customer in a pool of millions who probably wants everyone (s)he interacts with removed from the general vicinity.
The big thing to take home from this concept: people are all different, and therefore customers are all different. Never let one (or two, maybe three) angry customers set the standard for all customers. Customers, in general, are not out to get you. Chances are they probably won’t even remember you (not an ideal situation, but it’s a reality). So unless you really deserve it, a small handful of disgruntled customers angry with the world aren’t going to cost you a job.