Making a Great Customer Service Resume

We live in a world and age where finding a job can be one of the most challenging you’ll ever have to do. At the moment of this writing, the unemployment rate in the United States is 6.2%, although other sources claim that it may be even higher–somewhere between 15 and 20%.  Combine a huge amount of applicants with a high unemployment rate, and the importance of writing a top-notch customer service resume becomes obvious.Problems you May Face

When applying for a customer service position, both recruiters and applicants have a few problems that they may encounter. Some of these issues are:

  • Way too many applicants.
  • Similar job applications among candidates.
  • Hard to differentiate; problems to decide who is the most qualified person.

This is why a well-made customer service resume is so important – it can make the difference between a regular applicant and a great applicant. You need to remember that your resume is the way companies see you. Even though you might be extremely hard-working, diligent and quite clever, if you are unable to show all these into your resume, you will most likely be left behind.

The Importance of a Great Customer Service Resume

Woman Wearing Headset in Office
Woman Wearing Headset in Office

Have you ever gone to an interview wearing an old pair of jeans and a torn t-shirt? Or some sneakers and a pair of shorts? Of course not! You know that dressing up properly is a must if you want to be successful. However, how many of us forget that resumes are as important as interviews! Sending out resumes that are hard-to-read and messy is similar to going to the interview dressed in sneakers and shorts.

Remember that your customer service resume is your only chance to make a first good impression. If your resume is not up to snuffs, no one will call you to an interview. Hence, when you design your resume, you need to do it with strategy in mind. For instance, if you apply for a customer service representative position, you need to outline the fact that you love working with people, you are patient, you know how to treat those around you, and you are persuasive when talking to potential customers.

Use Your Resume to Highlight Skills and Attributes

When building your customer service resume, think about the skills that future employers will be looking for.  Give them a chance to see how well you’ll fit with their business before snagging an interview.  Make sure you include these attributes as well:

  • Previous experience related to customer service.
  • Impact you made on your previous companies’ sales.
  • A list of your honors and achievements.
  • Specific projects and task you participated in.

Remember this: the goal of writing a top-notch customer service resume is to get as many interview invitations as possible. The more interviews you have, the higher the chances you have at snagging a job you’re going to want.

Achievements and Previous Experience

If you really want your resume to set you apart from other applicants, you need to make sure it communicates your relevant experience and unique skills. The impression you must give is instant, stating the reasons why you’re an ideal candidate for the customer service position. Employers want to be sure that you can provide super services that exceed the expectations of their customer. They also want to ensure that you understand the importance of your work, as you will ultimatly identify with the corporation you’re working for.

If the position you apply for involves sales, you should mention your confidence and outgoing nature, complemented by your strong determination to achieve measurable results. Remember, employers aren’t interested in people looking for another job, They’re searching for employees dedicated to providing top-notch customer service.


A high-volume workload means that you can perform well under pressure. If you know you can meet performance benchmarks, such as volume, accuracy and speed, do not hesitate to mention them in your resume.  Don’t hesitate to include facts and figures that relate to your department. For instance, write down how many customers you have converted over a period of one month or how many customers gave you a 5-star feedback. It is inevitable that you may have had to deal with difficult customers. If you have managed to transform a disastrous situation into one with positive outcome, do not forget to add that to your resume.

However, if you have no experience whatsoever in customer service, try to find out those moments when you demonstrated some of these skills in “real world” scenarios. You may provide examples of volunteer, personal or community work that demonstrates your strong desire to go above and beyond.

Well Made Parts to a Great Whole

A well-made customer service resume can definitely set you apart from other applicants, allowing you to win that well-deserved position in the best company on the market.  Make sure you take the time and plan your resume out before turning it in.  When you’re ready to take the next step, check out the following articles and learn how to make the individual parts of your resume.

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